Apprentice Customer Service Coordinator

Job Introduction

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.  

We are currently recruiting for an Apprentice Customer Service Coordinator to join our South East ‘Redymix’ Team, based out of our offices in Norwich.   

A typical day working as a Apprentice Customer Service Coordinator at Tarmac will mean you get to work as part of a team who are responsible for ensuring our customers orders are processed and their queries resolved. You will be a vital part of this team helping to provide the best experience for our customers and smash our sales targets! 

This is a great opportunity for someone who is looking to start there career in our industry, and d learn the ropes from the ground up! 

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds. 

Role Responsibility

Activities may include: 

• Order processing. Using the telephone and IT systems to input orders from customers.​ 

• Regular communication with other areas of our business such as the Transport and Operations Teams to understand any issues affecting orders. ​ 

• Dealing with queries affecting customer orders. Your role would be to keep customers aware and informed. ​ 

• Working collaboratively with the team to build a culture of continuous improvement in our customer service experience. Think teamwork and communication to positively influence how we do what we do! ​ 

• Taking pride in all work completed and being determined to succeed​!​​ 

While learning in your day-to-day role, you will complete the Level 3 Customer Service Specialist qualification, providing you with knowledge and skills to support you in your exciting career. Further details of the qualification can be found here: ​ 

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-0 ​ 

The Ideal Candidate

Qualifications: 

Our people come from a variety of different backgrounds. The following transferable skills and qualifications are beneficial in this role:​ 

Required qualifications: 

• GCSEs (or equivalent), A-C or numbered equivalent (9-4) including English and Maths. 

Skills: 

• Enthusiastic about starting a career in sales.​ 

• Be motivated and take pride ​in doing a good job. 

• Good listening and communication skills.​ 

• A team player​. 

• Willing to learn and develop.

Why Us

In addition to the role of Apprentice Customer Service Coordinator we offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits: 

• Bonus scheme  

• Enhanced holiday entitlement  

• Contributory pension scheme  

• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.  

• Access to our Employee Assistance helpline for free and confidential advice  

• Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents  

• Training and development opportunities  

Interested? Why not click here to find out more?  Go on… are you ready to build your future?  

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.  

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Tarmac Trading Limited