Business Infrastructure Analyst
Job Introduction
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for a Business Infrastructure Analyst to join our IT team and although we are based at our head office in Solihull, West Midlands, remote working is acceptable.
The role is responsible for delivering and supporting IT Infrastructure Services, building and maintaining relationships with local senior management and key business stakeholders to ensure that office and operational site infrastructure together with core IT Infrastructure Services meet business requirements.
Role Responsibility
In this role you'll:
- Provide operational and technical guidance on existing IT Infrastructure Services, and new business solutions to ensure compliance with IT Standards and Security Policies where appropriate.
- Project Manage Business and IT changes, such as, but not limited to office moves, new sites, acquisitions and IT driven improvements, including stakeholder management, contingency planning and working collaboratively with the wider IT team as needed.
- Work closely with IT suppliers and business stakeholders to ensure new IT solutions and changes meet business requirements, are delivered within SLA and comply with IT Standards. This may involve producing technical documentation, Project Management activities and taking ownership from concept through to delivery.
- Provide ownership for incident management and support for business requests either directly, through the wider IT team, partners and other 3rd parties that includes a strong focus on excellent customer service, timely communications and escalation to ensure SLAs are not breached.
- On-board and support new acquisitions and business changes, such as.
- Embrace, up-skill and promote the benefits of new technologies. For example HCS, Meraki and O365.
Please note : This role involves regular travel to the Corporate Centre, Regional Offices, and operational sites, and will require out-of-hours work, ie overnight, weekends, and public holidays
The Ideal Candidate
To be successful in this role you must have:
- A relevant professional qualification or be able to demonstrate the appropriate experience within an equivalent role
- Experience of working in an Infrastructure and/or Service Delivery role
- Experienced coordinating activities for others (colleagues or suppliers)
- Project Management experience
- Supplier Management experience
- Service Delivery framework knowledge (e.g. ITIL) is desirable
- Expereince in delivering services in line with SLAs and working with third parties
- Technical skills, including desktops, laptops, thin clients, locally installed software, enterprise applications (e.g. SAP, Fortek, VAS), connected devices (e.g. printers), WAN, LAN (e.g. Meraki hardware), telephony (e.g. PBX, HCS, Contact Centre), data cabling, comms rooms, patching, UPS, and environmental controls (e.g. Air Con, Power etc)
- A broad understanding of Network security
Why Us
We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents
- Training and development opportunities
Interested? Why not click here to find out more? Go on… are you ready to build your future?
Tarmac Trading Limited