Customer Relations Advisor

Job Introduction

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for a Customer Relations Advisor to join our friendly team based at Featherstone, Wolverhampton.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Role Responsibility

In the role of Customer Relations Advisor, you will be responsible for:

• Acting as the first point of contact to customers with complaint, supporting the TBP Sales and Service Strategy by the delivery of excellent Customer Service.  
• Handling and resolving customer complaints and issues while driving root cause to drive the business towards customer excellence and ensuring that the customers experience is constantly improving.
• Proactively build and manage relationships to grow nominated customer accounts.
• Working alongside the Territory Manager and internal sales team to agree strategic approach to key customers to ensure clear customer plans.
• Manage and own the customer satisfaction survey and analysis data provided and escalate where appropriate to resolve issues. 
• Develop relationships with the wider team and work together to resolve customer issues to improve customer experience.
• Provide support to credit control to enable query resolution in a speedy manner.

The Ideal Candidate

The ideal candidate for the role of Customer Relations Advisor will have a proven track record of delivering improved customer service and sales within a fast paced internal sales environment, as well as:

• Negotiation experience
• Customer service experience and customer relationships
• Understanding of local market
• Product knowledge experience

Why Us

We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: 

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme 
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc. 
• Access to our Employee Assistance helpline for free and confidential advice 
• Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents 
• Training and development opportunities 

Interested? Why not click here to find out more?  Go on… are you ready to build your future?

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community. 

Tarmac Trading Limited