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Customer Service Coordinator

Job Introduction

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.  

We are currently looking for a Customer Service Coordinator to join our friendly team in Snodland, Kent. The office is commutable from Rochester, Gillingham, Maidstone and the surrounding areas.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds. 

Role Responsibility

Reporting directly to the Customer Services Supervisor a large part of your role will be to answer calls from our customers. You will also: 

  • Liaise with customers regarding delivery queries 

  • E-mail orders and liaise with other team members regarding customer orders  

  • Adhere to site Health and Safety policy and procedures at all times 

The Ideal Candidate

To be successful in this role the candidate will ideally have experience of customer service within a similar industry. They will also possess: 

Skills/Knowledge: 

  • Customer Interface skills – dealing with stakeholders of varying seniority levels both internally and externally 

  • An excellent telephone manner 

  • Computer skills, answering emails, (Microsoft Office, Word, Excel) 

  • Good accuracy skills 

  • Effective communication skills both oral and written 

  • Ability to work under pressure  

  • Team player  

Why Tarmac

We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: 

  • Bonus scheme
  • Training & Development
  • Enhanced holiday entitlement
  • Contributory pension scheme
  • Industry Leading Maternity & Paternity Policies
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc. 
  • Access to our Employee Assistance helpline for free and confidential advice 
  • Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents 

Interested? Why not click here to find out more?  Go on… are you ready to build your future?

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community. 

Tarmac Trading Limited

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