Customer Service Coordinator
Job Introduction
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for a Customer Interaction Agent to join our friendly team at Tarmac Hendy site in Miskin, Rhondda Cynon Taf, Wales. Office based, this role is commutable from Pontyclun, Penarth, Cardiff, Barry, Bridgend, Port Talbot, Maesteg, Merthyr Tydfil, Cwmbran, Newport and the surrounding areas.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.
Role Responsibility
Reporting to the Customer Service Supervisor the role of Customer Interaction Agent will be the initial point of contact for customers who are looking to place orders for our various building material products.
Your role as a Customer Interaction Agent will include:
- Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
- Providing customers with an excellent customer service experience
- Completing data entry and order processing tasks
- Collaborating within the team to clarify facts, exchange information and resolve queries
- Inputting accurate customer data into the CRM system
- Building relationships with key stakeholders
- Working closely with the Fleet and Capacity Planners to ascertain transport and material availability
The Ideal Candidate
The ideal candidate for the role of Customer Interaction Agent will have proven customer service experience gained within a manufacturing or production environment or similar role, engaging with stakeholders.
Suitable candidates for the role of Customer Interaction Agent will have:
- First class customer service and communication skills
- Ability to deal with stakeholders at all levels both internally and externally
- Confident telephone manner
- Proven attention to detail
- Positive ‘can-do’ attitude
- An approachable and engaging manner
- Tenacity and resilience when working under pressure
- Flexible and adaptable approach to work
- A desire to grow and be successful
- Confidence in the use of IT systems including MS Word and Excel
- Experience of Salesforce CRM (advantageous)
Good customer service always starts with a human touch. Whilst customer service experience is preferred for this role, the most important qualities for candidates are confidence, willingness to learn and a positive attitude to work. Success in this job may result in the chance for career progression into other roles.
Why Us
In addition to the role of Customer Interaction Agent we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause
- Training and development opportunities
Interested? Why not click here to find out more? Go on… are you ready to build your future?
Tarmac, a CRH company, is an equal-opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.
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Tarmac Trading Limited
Tarmac Trading Limited