Distribution Manager

Job Introduction

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.  

We are currently recruiting for a Distribution Manager to join our fantastic team based in Snodland.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Role Responsibility

Within this role you will directly manage Distribution Supervisors, Planning Supervisors and their teams of Customer Services Coordinators and Planners to drive performance, developing a multi skilled approach and a successful culture.

Working closely with our network of haulage drivers, internal stakeholders and external suppliers, the distribution team will ensure our products are delivered to the right place at the right time and our customer receive a high level of customer service experience. 

Main Responsibilities:

• Develop relationships with key internal and external stakeholders to support the effective implementation of the Logistics strategy
• To actively identify and implement cost saving opportunities within the distribution department
• Manage and motivate staff; review and assess performance; build employee capability, supporting professional development and enable employees to optimise contribution to the business
• Review and recommend the most cost-effective method of scheduling of vehicles to meet customer needs
• Provide robust customer service, clearly understanding the differentiation between compliance and service
• Encourage the team to create positive relationships with the wider business
• Randomly sample members of the team on a regularly basis to evaluate their understanding of situations and the appropriate remedial action to resolve the matter
• Responsible for optimising the distribution schedule to ensure maximum productivity of our base fleet at the lowest possible hire cost and ensuring ‘on time/in full’ delivery results
• Regularly review the agreed SLAs and KPIs to evaluate effectiveness, adjusting as required
• Provide monthly key metrics and performance rating reports, creating solutions to address any identified underperformance or issues to drive business improvement
• Deliver day to day fulfilment and scheduling process, with effective communications with transport, commercial and operational management teams
• Develop and maintain internal and external relationships understanding their needs and they can be positively impacted by the distribution team
• Keep all systems and processes compliant with the relevant company and statutory requirements and guidelines
• Promote the nationally agreed best practice processes and systems, ensuring team compliance, contributing to further development and improvement at all opportunities
• Continually meet or exceed budget and financial performance through effective management and cost control
• Actively contribute to business optimization initiatives, providing tangible workable solutions to improve the business and its practices

The Ideal Candidate

The ideal candidate will show proven people management ability and experience of managing successful customer service and planning teams. They will also:

• Experience of inspiring business performance and driving improvements
• Strong negotiation and exceptional customer service skills
• Proven team leadership ability
• Coaching with a strong ability and is able to coach customer service techniques
• Customer service excellence
• Knowledge of our products, services and capabilities
• Creative thinking, stepping back from a complex matter and reviewing from another perspective
• Planning and organisation, anticipating obstacles and implementing solutions

Why Us

We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Training and development opportunities

Interested? Why not click here to find out more?  Go on… are you ready to build your future?

At Tarmac we are passionate that our workforce reflects the communities where we operate. Our ambition is that everyone regardless of level, role, or background will enjoy an environment of respect, inclusion and belonging. We actively remove barriers to ensure everyone is supported and can reach their potential with us. We take active steps to encourage people from a broad range of backgrounds to apply for jobs at Tarmac as we believe a diverse, inclusive company will enable everyone to thrive. We are a disability confident employer and will make reasonable adjustments as required. We are committed to support part-time and flexible working and believe getting the balance right is critical to personal and professional success.

Tarmac Trading Limited