External Account Manager
Job Introduction
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for an External Account Manager to join our team covering the London area. This is a Mobile Role with a Company Car with 1 or 2 days at one of our London sites.
Purpose of the role
To establish dedicated relationships with external customers to maintain price, volume and profit for the business's key accounts whilst possess the ability enhance product volumes and profitability through increasing the infiltration of VAPs across the customer portfolio.
We’re working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.
Role Responsibility
- Be the first and main link between Tarmac and its pivotal customer accounts, providing clear and principled direction which will enhance the customer experience and strengthen relationships
- Strategically manage a portfolio of external accounts to deliver against targeted sales volumes, price and profitability targets
- Identify opportunities to maximise our cash position through efficient and effective trading
- Provide the business and the associated departments with external market intel around product demand and mix interest to support the continual evolution of our strategy approach
- Be at the forefront of any significant RMX projects on the horizon and devise an advance plan of action to maximise Tarmac potential at securing a programme of works
- Work closely and actively with the Customer Service and Shipping teams, understanding and appreciating the value each role contributes to the success of the business
- Forward prepared the relevant people and teams of the requirements and expectations of key accounts implementing specific and achievable service level agreements
- Regularly review each account looking for ways to improve and adapt our offering to benefit both Tarmac and the customer
- Continually meet or exceed budget and financial performance through effective account management and cost control
- Provide the General Manager with monthly key metrics and performance rating reports, identified underperformance or issues with solutions to drive business improvement
The Ideal Candidate
Experience:
• Demonstration of managing and developing customer accounts
• Commercial understanding
• Working cross-functionally to deliver customer requirements
• Demonstrable experience of utilising commercial tools and forecasts.
Skills / Knowledge:
• Influencing skills, negotiation skills, change management skills
• An excellent understanding of regional market
• Understanding of competitive landscape
• High level of drive & determination
• Able to identify customer needs and build solutions & comprehensive product knowledge. Competencies:
• Planning and organisation, anticipating obstacles and implementing solutions
Why Us
We offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits:
- Company Car
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents
- Training and development opportunities
Interested? Why not click here to find out more? Go on… are you ready to build your future?
Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
Tarmac Trading Limited