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Fulfilment Coordinator - Maternity Cover

Job Introduction

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. 

We are currently looking for a Fulfilment Coordinator to join our friendly team in Bawtry on a 12-month fixed term contract. This role will offer suitable candidates the opportunity for training as well as development opportunities within Tarmac.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Role Responsibility

On a day to day basis, the Fulfilment Coordinator's duties and responsibilities will include (but are not limited to) the following:

  • Ensure 100% adherence to all Transport legislation and Safety protocols understanding safety starts with me​

  • Ensure all policies, processes and tools are utilised to make sure customer deliveries are executed with a high level of accuracy and within service level agreements.​

  • Analyse network performance identifying opportunities for continuous improvement with a focus on maximising profits and reducing costs including no show fines ​

  • To handle the throughput of inbound calls ensuring all calls are dealt with in line with SLA.​

  • To utilise SAP and any telematics software for inbound queries, ensuring clear and precise updates and resolutions are provided to relevant stakeholders ​

  • To escalate issues and communicate outcomes where appropriate, implementing recommendations to avoid recurrence.​

  • To handle all bookings, cancellations & waiting time notifications, ensuring customers and appropriate stakeholders receive communications of delivery changes.​

  • To monitor high- risk customers ensuring action is taken where appropriate.​

  • To handle incoming complaints, taking appropriate action to resolve.​

  • To monitor live operational performance across the network, highlighting issues affecting service KPIs seeking resolution and escalating where necessary.​

  • To work collaboratively with the Operational, Commercial and Planning Teams to ensure a One Team culture is adopted.​

  • Able to prioritise own workload.

The Ideal Candidate

The ideal candidate will be someone who is a positive team player, can communicate effectively and can deliver exceptional customer service.

Why Tarmac

We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: 

  • Contributory pension scheme 
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc. 
  • Access to our Employee Assistance helpline for free and confidential advice 
  • Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents 
  • Training and development opportunities 

Interested? Why not click here to find out more?  Go on… are you ready to build your future?

 

Tarmac Trading Limited

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