Fulfilment Coordinator - Maternity Cover
Job Introduction
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for a Fulfilment Coordinator to join our friendly team in Bawtry on a 12-month fixed term contract. This role will offer suitable candidates the opportunity for training as well as development opportunities within Tarmac.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.
Role Responsibility
On a day to day basis, the Fulfilment Coordinator's duties and responsibilities will include (but are not limited to) the following:
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Ensure 100% adherence to all Transport legislation and Safety protocols understanding safety starts with me
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Ensure all policies, processes and tools are utilised to make sure customer deliveries are executed with a high level of accuracy and within service level agreements.
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Analyse network performance identifying opportunities for continuous improvement with a focus on maximising profits and reducing costs including no show fines
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To handle the throughput of inbound calls ensuring all calls are dealt with in line with SLA.
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To utilise SAP and any telematics software for inbound queries, ensuring clear and precise updates and resolutions are provided to relevant stakeholders
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To escalate issues and communicate outcomes where appropriate, implementing recommendations to avoid recurrence.
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To handle all bookings, cancellations & waiting time notifications, ensuring customers and appropriate stakeholders receive communications of delivery changes.
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To monitor high- risk customers ensuring action is taken where appropriate.
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To handle incoming complaints, taking appropriate action to resolve.
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To monitor live operational performance across the network, highlighting issues affecting service KPIs seeking resolution and escalating where necessary.
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To work collaboratively with the Operational, Commercial and Planning Teams to ensure a One Team culture is adopted.
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Able to prioritise own workload.
The Ideal Candidate
The ideal candidate will be someone who is a positive team player, can communicate effectively and can deliver exceptional customer service.
Why Us
We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents
- Training and development opportunities
Interested? Why not click here to find out more? Go on… are you ready to build your future?
Tarmac Trading Limited