Fulfilment Coordinator - Maternity Cover
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for a Fulfilment Coordinator to join our friendly team in Bawtry on a 12-month fixed term contract. This role will offer suitable candidates the opportunity for training as well as development opportunities within Tarmac.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.
On a day to day basis, the Fulfilment Coordinator's duties and responsibilities will include (but are not limited to) the following:
Ensure 100% adherence to all Transport legislation and Safety protocols understanding safety starts with me
Ensure all policies, processes and tools are utilised to make sure customer deliveries are executed with a high level of accuracy and within service level agreements.
Analyse network performance identifying opportunities for continuous improvement with a focus on maximising profits and reducing costs including no show fines
To handle the throughput of inbound calls ensuring all calls are dealt with in line with SLA.
To utilise SAP and any telematics software for inbound queries, ensuring clear and precise updates and resolutions are provided to relevant stakeholders
To escalate issues and communicate outcomes where appropriate, implementing recommendations to avoid recurrence.
To handle all bookings, cancellations & waiting time notifications, ensuring customers and appropriate stakeholders receive communications of delivery changes.
To monitor high- risk customers ensuring action is taken where appropriate.
To handle incoming complaints, taking appropriate action to resolve.
To monitor live operational performance across the network, highlighting issues affecting service KPIs seeking resolution and escalating where necessary.
To work collaboratively with the Operational, Commercial and Planning Teams to ensure a One Team culture is adopted.
Able to prioritise own workload.
The Ideal Candidate
The ideal candidate will be someone who is a positive team player, can communicate effectively and can deliver exceptional customer service.
We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents
- Training and development opportunities
Interested? Why not click here to find out more? Go on… are you ready to build your future?
Tarmac Trading Limited