Haulage Helpdesk Coordinator

Job Introduction

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.   

We are currently recruiting for a Haulage Helpdesk Coordinator to join our fantastic team based in Colchester, Essex. Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds. 

Role Responsibility

The Haulage Helpdesk Coordinator has the following roles & responsibilities:

• To drive and plan cost benefits within bulk haulage and internal supply chain whilst maintaining optimum Customer Service, concentrating upon haulage movements.
• The role requires organisational skills to proactively investigate and resolve “live” haulage issues and concerns generated from the haulage desk to prevent ticket blocks and further haulage queries.
• The role is the key contact between Contract Hauliers and Tarmac in the first instance to ensure Haulier concerns and issues are addressed, and the internal ticket process flows efficiently. 
• Ensure all Safety, Health and Environmental (SHE) Policies and Procedures are adhered too
• Liaison with Finance, planning, transport and commercial functions to maximise the opportunity for correct payments and reduction of haulier queries.
• Understand and enhance links with production teams to ensure effective and correct payments to hauliers.
• Receive and report on any haulier complaints or defective or returned materials. Contribute to any relevant root cause analysis.
• Monitor and report excessive waiting time.
• Inform hauliers of all resolved issues by text/phone to stop recurrences of the same issue arising.

The Ideal Candidate

As the Haulage Helpdesk Coordinator you will ideally posses:

• Ability to effectively operate a varied range of IT systems
• Previous experience of working in a scheduling or distribution environment is preferred
• Background in operating distribution and or scheduling systems
• Planning and organising

Why Us

As well as the role of Haulage Helpdesk Coordinator role we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: 

• Contributory pension scheme 
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc. 
• Access to our Employee Assistance helpline for free and confidential advice 
• Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents 
• Training and development opportunities 

Interested? Why not click here to find out more?  Go on… are you ready to build your future?

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Haulage Helpdesk Coordinator #tarmac #haulagejobs #coordinator

Tarmac Trading Limited