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Haulage Helpdesk Coordinator

Job Introduction

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.  

We are currently recruiting for a Haulage Helpdesk Coordinator to join our fantastic team based in Tarmac Birtley office. This role is commutable from Gateshead, Sunderland, Durham, Newcastle upon Tyne, Hartlepool, Darlington and the surrounding areas.  Due to the nature of the role, hybrid working may be considered on successful completion of training.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.


Role Responsibility

Reporting directly to the Business Administration Supervisor the role of Haulage Helpdesk Coordinator works as part of the Business Administration team. As Haulage Helpdesk Coordinator you will be responsible for:

  • Liaising regularly with Hauliers over the phone
  • Daily Haulage administration tasks including mileage queries, inputting haulage rates, and the process of tickets and payments within our systems
  • Liaising with stakeholders of varying seniority levels both internally and externally
  • Regular engagement with Business Administration team, Planners and other internal teams
  • Providing excellent customer service


The Ideal Candidate

The ideal candidate for the role of Haulage Helpdesk Coordinator will have a strong customer service background ideally gained within a Logistics environment.

We will also require suitable candidates for the role of Haulage Helpdesk Coordinator to:

  • Demonstrate excellent communication and organisational skills
  • Have proven experience within an administrative environment
  • Evidence good experience working within a fast paced environment
  • Have strong initiative and excellent problem solving skills
  • Possess good attention to detail
  • Be a strong team player engaging with various internal teams
  • Be confident enough to liaise with a variety of teams/stakeholders at all levels
  • Flexible to use different IT systems including SAP, MS Office (Word, Excel, Outlook) as well as internal systems (Fourtex System – Apollo)



Why Tarmac

In addition to the role of Haulage Helpdesk Coordinator we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: 

  • Hybrid Working
  • Bonus scheme
  • Training & Development
  • Enhanced holiday entitlement
  • Contributory pension scheme
  • Industry Leading Maternity & Paternity Policies
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc. 
  • Access to our Employee Assistance helpline for free and confidential advice 
  • Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents 

Interested? Why not click here to find out more?  Go on… are you ready to build your future?

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community. 

@Tarmac #Tarmac #Tarmaccareers #customerservice # logistics #Helpdeskcoordinator #Transportcoordinator #HaulageHelpdeskCoordinator #stakeholdermanagement

Tarmac Trading Limited

Tarmac Trading Limited


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