Internal Sales Supervisor (Maternity Cover)

Job Introduction

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. 

We are currently looking for an Internal Sales Supervisor (Maternity Cover) to join our team at Birtley Office, North East.  We’re working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Role Responsibility

Reporting directly to the Customer Services Manager you will be responsible for:

• Managing teams of Internal Sales Coordinators and Representatives
• Coaching, mentoring and leading the team through defining and agreeing expected performance for on-going development
• Ensuring the customer service aspects of the SLA are met through their teams by instituting and developing a service excellence ethos
• Ensuring that only nationally agreed good practice process and systems are used by their teams, personally contributing to further development and improvement where appropriate
• Developing and maintaining relationships with key external and internal stakeholders
• Acting as a deputy for the Customer Service Manager

The Ideal Candidate

To be successful in this role the ideal candidate will have experience within a similar role and ideally a similar industry. They will also:

• Be able to handle situations is a positive manner where conflict exists without compromising company liability
• Demonstrate skills in developing and monitoring relevant performance measures within the team
• Be effective in the  use of questioning and listening to establish customer needs
• Have the ability to convince and persuade others
• Have influencing skills being able to adapt approaches to persuade others
• Be IT literate
• Be able to adopt a flexible approach by prioritising, planning, and monitoring own activity and progress
• Be a decision-maker and  have the ability to adopt a systematic process that accounts for options, risks, and commercial gain in line with the needs of the business
• Have the ability to work independently and as part of a team

Why Us

We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: 

• Contributory pension scheme 
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc. 
• Access to our Employee Assistance helpline for free and confidential advice 
• Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents 
• Training and development opportunities 

Interested? Why not click here to find out more?  Go on… are you ready to build your future?

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Tarmac Trading Limited