Logistics Operations Manager
Job Introduction
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
Tarmac are the UK's leading sustainable construction materials, road contracting and building products business. We are recruiting a Logistics Operations Manager to lead our team based out of Tarmac Stancombe near Bristol. This role is a unique opportunity to manage delivery ensuring our products are delivered to the right place at the right time, supporting our road networks and customers in South West and Wales. Leading a diverse team across two sites you will be manage a busy customer service centre operation with over 1,000 in and outbound calls per day. This role is easily accessible from Weston-super-Mare, Bristol, Chepstow, Newport, Cardiff, Gloucester and the surrounding areas.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.
Role Responsibility
Reporting directly to the Senior Regional Logistics Manager, the role of Logistics Operations Manager is directly responsible for managing Customer Service and Planning across two sites to drive performance, developing a multi skilled approach and a successful culture.
Working closely with our network of contracted haulage drivers, internal stakeholders and external suppliers the Logistics Operations Manager is also responsible for:
- Developing relationships with key internal and external stakeholders at all levels to support the effective implementation of the Logistics strategy to ensure our customer receive a high level of customer service experience
- Managing a busy customer service centre with 1,000+ calls (inbound/outbound) each day
- Staff motivation - reviewing and assessing performance; building employee capability, supporting professional development and enabling employees to optimise contribution to the business
- Providing robust customer service, clearly understanding the differentiation between compliance and service
- Optimising the distribution schedule to ensure maximum productivity of our base fleet at the most economical cost and ensure ‘on time/in full’ delivery results to meet customer needs
- Providing monthly key metrics and performance rating reports, creating solutions to address any identified underperformance or issues to drive business improvement
- Actively identifying and implementing cost saving opportunities within the distribution department ensuring the most economic source of supply is utilised
The Ideal Candidate
Suitable candidates for the role of Logistics Operations Manager will be commercially astute and ideally have experience of working in a similar fast paced role / industry. Experience gained within a logistics environment is preferred.
Candidates for the role of Logistics Operations Manager will also have:
- Proven people management ability and experience of managing fast paced, successful customer service and planning teams
- Strong negotiation and exceptional customer service skills
- Experience of inspiring business performance and driving improvements
- Proven ability to coach and develop teams
- Creative thinking, able to step back from a complex matter and review from another perspective
- Excellent planning and organisational skills
- The ability to work at pace, anticipating obstacles and implementing solutions as required
- Confident manner, able to multi-task, react promptly and prioritise effectively
- Patience, empathy and resilience
- High integrity and ability to challenge, impact and influence others
- Excellent written and verbal communication skills and good attention to detail
Note: this is not a warehousing logistics role. Suitable candidates will have logistics, planning and customer service team management experience preferably gained within a manufacturing/production environment.
Why Us
In addition to the role of Logistics Operations Manager we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:
- Company car/car allowance
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
Interested? Why not click here to find out more? Go on… are you ready to build your future?
Tarmac is an equal-opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.
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Tarmac Trading Limited
Tarmac Trading Limited