Logistics Systems Analyst
Job Introduction
About the role
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for an ambitious and enthusiastic Logistics Systems Analyst to join our IT team based in Solihull, West Midlands. Flexible/Hybrid working available.
The role is responsible for ensuring effective delivery of relevant application services by leveraging specialist knowledge. It is also responsible for translating business requirements into functional specifications and effective, efficient and compliant business solutions.
You'll work on business change projects, but also deliver smaller change packages via the enhancement process and provide specialist application and solution support for specific elements of the applications estate.
Role Responsibility
In this role you'll:
- Work as a Subject Matter Expert for logistics applications & functional scope on business projects in line with business strategy
- Quickly grasp user requirements and solution options
- Own enhancements & project tasks translating functional requirements into solution design, build, test (co-ordinating UAT) and deployment
- Work on agreed projects and changes within the agreed time limits
- Build solutions that comply right first time by design; possesses basic understanding of GDPR, SOx and GISP
- Provide expert second-line support to IT users in line with agreed SLAs
- Investigate incidents and identify and mobilise the resources required to aid resolution and escalate SLA breaches
- Act as a Subject Matter Expert in the Change Management process
- Liaise with vendors to support service delivery to agreed SLAs
- Support the incident root cause analysis process and initiate problem management.
- Support continuous process improvement
- Ensure compliance with Internal Control processes and procedures.
The Ideal Candidate
To be successful in this role you'll need:
- To be educated to degree standard or able to demonstrate appropriate significant and relevant experience in a similar role.
- To be ITIL certified/trained
- To be accredited by relevant software vendors (where available)
- To be an effective communicator, both to technical and non-technical audiences
- To support innovative thinking
- To be adept at defining & building system solutions from business requirements
- To demonstrate creative systems design and rigorous implementation experience
- To have developed problem analysis and solving skills
- To be adept at producing high quality documentation
- To have developed process mapping experience
Why Us
We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities inc. LGBTQ+; Working Parents
- Training and development opportunities
Interested? Why not click here to find out more? Go on… are you ready to build your future?
Tarmac Trading Limited