National Customer Service Manager
Tarmac has an exciting opportunity for a National Customer Services Manager who will be instrumental in the future development and support of the reliability culture to achieve the benefits available through the continuous improvement strategy.
In this varied and challenging role you will lead and manage the Central Customer Service Department, incorporating sales and administration, in order to meet the current and future needs of the customer.
You’ll also be tasked with continuously identifying, scoping and implementing improvements to the delivery of this service to ensure that Tarmac Cement & Lime are the supplier of choice with their customers.
You should have a sound understanding of the needs of the business as well as the needs of the
Customers when taking the lead in overcoming concerns and complaints regarding service performance.
You will be able to understand the customer requirements on an individual level and tailor service offering accordingly. Of course your proven communication skills with all relevant areas of the business to be able to deliver what the business and customers require is also necessary.
The Ideal Candidate
It is likely that the ideal candidate possesses relevant experience in customer service team leadership, proven process improvement experience along with practical application knowledge and experience of implementing continuous improvement tools.
As the role is responsible for managing multi million pound customer accounts, you’ll be highly customer focused and be at ease influencing and communicating effectively at all levels across the business and externally. Experience of building and developing strong relationships internally and externally is also advantageous.
At Tarmac, we believe our people are our business. We offer an extensive range of career development opportunities and industry-leading rewards. Joining our team as a National Customer Service Manager, you will be entitled to a highly competitive basic salary and a great range of benefits including:
- Bonus scheme
- 25 days holiday + 8 bank holidays
- Contributory pension scheme
- Free uniform and PPE
- Free parking
- Access to the Tarmac rewards website with discounts on retailers, holidays, etc.
- Healthcare cashback scheme
- Access to our Employee Assistance helpline for free and confidential advice on a whole range of issues
- Training and development
Our people are the most important part of our business and it is important to us that we invest in their health and safety.
Tarmac is the UK’s leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country’s long term future.
By the way, as part of CRH, our employees have access to a range
of careers within the wider group which operates at over 3,800 locations in 31 countries. CRH generates endless possibilities for individuals who are hungry for that next challenge!
If you share our values and have the drive and enthusiasm to help us fulfil our vision, we would like to meet you.
Tarmac Trading Limited