Senior Order Coordinator

Job Introduction

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.  

We are currently looking for a Senior Order Coordinator to join our friendly team based in Featherstone, Wolverhampton. 

We’re working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Role Responsibility

In the role of Senior Order Coordinator you will be responsible for, but not limited to:

• Support and implement the customer service strategy and achieve targets and KPI’s in line with the Blocks Product Line Strategy through the effective coaching and development of the Order Coordinators.
• Be responsible for the tracking and reporting of customer service performance, the monitoring of adherence to internal standards and achievement of targets.
• Support the team to achieve the sales and customer service targets and KPI’s through Coaching, development and day to day management
• Investigate and implement continuous improvement initiatives
• Execute internal processes to ensure consistent use and application of customer service tools as provided
• Ensure that teams are regularly communicated, individually and as a team in a constructive and timely manner
• Provide support with key accounts as required in pursuit of deal compliance; coordinate account specific reporting and engage in account plan engagement strategies

The Ideal Candidate

The ideal candidate for the role of Senior Order Coordinator will have experience in a similar role as well as:

• Supervisory experience (desirable)
• Coaching experience
• Sales negotiation, planning and scheduling and contact centre experience
• Utilised Microsoft Dynamics AX (desirable)
• Excellent customer service skills
• Achieve sales targets in line with KPI’s

Why Us

In addition to the role of Senior Order Coordinator we offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits:

• Bonus scheme 
• Enhanced holiday entitlement 
• Contributory pension scheme 
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc. 
• Access to our Employee Assistance helpline for free and confidential advice 
• Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents 
• Training and development opportunities 

Interested? Why not click here to find out more?  Go on… are you ready to build your future?

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Tarmac Trading Limited