Technical Product Support Manager

Job Introduction

Are you a commercially astute project manager? Do you possess intellectual conceptual thinking with the ability to identify practical issues? Would you like the chance to influence and persuade key stakeholders to drive change and maximise profit?

We are currently looking for a Technical Product Support Manager to join our Commercial team in the Midlands to ensure development is focussed on profitable products with a confirmed market and predicted profitability return. Working closely with Marketing, Operations, Commercial, Procurement, Customers and Technical as appropriate, this role will support the unit role out of products and provide Technical guidance/expertise for a products and applications, to add value for the business and customers or when issues arise.

This is a regional role covering the Midlands ideally based out of The Hub at Tarmac Mountsorrel, near Loughborough however with other sites across the region if you live in Leicester, Burton upon Trent, Nottingham, Derby, Birmingham, Wolverhampton or Coventry then this role may suit you.

We’re working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Main Responsibilities

Reporting to the Area Commercial Manager, the role of Technical Product Support Manager will be responsible for ensuring knowledge transfer across regions on slow moving stock solutions, from both a technical and end user / market prospective as well as regular liaison and support to selected Local Authorities, targeted Key Contractors and National Contracting in sector and/ geographical locations to increase VAP sales. Another key element of this role is intelligent focussed VAP promotion based on national and local targets with based on projected profit / return at specific supply units.

The role of Technical Product Support Manager will also be responsible for:

• Ensuring appropriate focus on National VAP related initiatives across the region
• Attending Commercial meetings and identifying and supporting opportunities as well as identifying slow moving VAPs and contributing to the creation of action plans to improve sales
• Participating in the practical development of new products and facilitation of any related trials
• Ensuring successful launch of new products within the region in addition to supporting and monitoring longer term sales progress
• Supporting the Commercial team in the review, support and assessment of Accredited Contractors including advising and controlling the use of Tarmac VAPs Products
• Establishing a faster route to market for new products by obtaining swift client approval and subsequent contractor guidance to use
• Paving the way to assist with securing supplies to longer term Local Authority Framework Contracts
• Using client feedback to identify future R&D opportunities
• Contributing to Marketing and Client Communication newsletters
• Promoting Tarmac VAPs at industry conferences and events
• Leading key commercial training requirements

The Ideal Candidate

The ideal candidate for the role of Technical Product Support Manager will demonstrate a good knowledge of Aggregate and Asphalt production methods as well as experience and a good understanding of the industry as well as Tarmac current product availability. Candidates should also evidence a focus on future needs and opportunities as well as possess a strong knowledge of current Aggregate and Asphalt testing methods and a working knowledge of Quality Assurance systems and procedures. 

Suitable candidates for the role of Technical Product Support Manager will also have:

• Established project management experience
• Proven planning, organising and time management skills
• High degree of influence and persuasion and capable of influencing through fact based reasoned
• arguments
• Experience writing successful quality submissions and proposal documents
• Intellectual conceptual thinking with the ability to also identify practical issues
• Excellent communication skills and confidence to engage successfully with key stakeholders at all levels both internal and external
• Ability to motivate team members in a matrix management environment
• Strong technical product knowledge and numeracy skills with a good understanding of how to maximise profit
• IT literate
• Membership of relevant Industry organisation (preferred) 

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.  

Why Tarmac

In addition to the role of Technical Product Support Manager we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

• Company car
• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Interested? Why not click here to find out more? Go on... are you ready to build your future?

Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

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Tarmac Trading Limited

Tarmac Trading Limited