Trainee Customer Services Coordinator

Job Introduction

We’re looking for a driven and enthusiastic Advanced Apprentice – Customer Service Coordinator to join our team! This role is all about providing a professional distribution service, efficiently managing customer orders, and creating logistically sound planning schedules that cater to customer needs.

You’ll work closely with internal and external stakeholders, building strong relationships while optimising our plant network and vehicle fleet utilisation.

This is a fantastic opportunity to grow both professionally and personally, gaining valuable skills and experience in a supportive environment.

Role Responsibility

Your Responsibilities

In this role, you’ll:

• Become an expert in our products and processes, mastering the art of order processing using IT systems and telephone communication.
• Build a deep understanding of internal and customer IT systems.
• Communicate regularly with Transport and Operations Teams to address any issues affecting orders.
• Resolve customer queries, keeping them informed and ensuring satisfaction.
• Collaborate with your team to foster continuous improvement in our customer service experience.
• Demonstrate determination and pride in your work, striving for excellence in all tasks.

The Ideal Candidate

What We’re Looking For

We’re seeking someone who embodies the following traits:

• Teamwork: Actively involves others and values collaboration.
• Effective Communication: Utilises product and process knowledge to communicate clearly.
• Continuous Improvement: Proactively suggests ideas and drives positive change.
• Self-Driven Development: Takes initiative to learn and grow.
• Problem-Solving: Tackles challenges with enthusiasm and creativity.

What You’ll Need

• Education: GCSEs (A-C or 9-4) in English and Maths.
• Functional Competencies:
  • A strong drive to succeed and bring your authentic self to the workplace.
  • A willingness to learn and explore opportunities for growth.
  • Agility and adaptability, with a positive attitude toward change.
  • Excellent relationship-building skills, thriving in a team environment.

Why Us

What’s in It for You?

As an Advanced Apprentice, you’ll benefit from:

• A tailored Individual Development Plan (IDP) to track your growth and identify areas for improvement.
• While learning in your day-to-day role, you will complete the Level 3 Customer Services Coordinator Apprenticeship learning standard. Your college will be the Tarmac Commercial Academy and delivered in house. For further details of the knowledge, skills and behaviour’s developed within the learning pathway see the link   https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-1
• Hands-on experience and mentorship in your day-to-day role.

Ready to Kick-Start Your Career?

If you’re ready to make an impact and build a rewarding career, we’d love to hear from you. Apply now and take the first step toward becoming a key member of our team!

Tarmac Trading Limited