Sales and Service Team Leader

Job Introduction

Are you an experienced Sales and Service Team Leader looking for your next permanent role? Then please read on as we may just have the role for you……

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. 

We are currently looking for an experienced Sales and Service Team Leader to join and lead our friendly Blocks team based from Tarmac’s i10 offices at Wolverhampton in the heart of the West Midlands. This role is commutable from Wolverhampton, Birmingham, Dudley, Cannock, Stourbridge, Oldbury, West Bromwich, Walsall, Redditch, Bromsgrove, Lichfield, Aldridge, Willenhall, Telford, Bridgnorth, Kidderminster, Stourbridge, Halesowen, Stafford and the surrounding areas. 

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

Role Responsibility

You as a Sales and Service Team Leader will work cross-functionally within our Sales and Service Team; this will primarily include the lead of the team for the day-to-day communications with our customers with the team providing the ‘face’ of Tarmac and additionally looking towards further planning and growth of the project.

Your role will include (not exhaustive):

• Full compliance with H&S Policy (hybrid working)
• Day-to-Day supervisory management of the Sales and Service team
• Regularly review the agreed SLAs and KPIs with Sales & Service Manager to evaluate effectiveness and adjust as required
• Ensure ownership is embraced on all customer relationships, whether this is face-to-face or via telephone and email, this will be with our customers, suppliers and local teams
• Ensure you are supporting and providing each and every contact with an enjoyable service experience, by providing a high level of customer care and attention at all times, cascading this to the team
• Management and leadership to complete data entry and processing; you will maintain data entry protocols and ensure that information across the team is carefully recorded throughout your day
• Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues
• Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes across the team, the services we provide and the values you can add to the business
• Ensure accurate process for all order information and respond positively and confidently to our customers' requests, scheduling and planning to ensure timely delivery of orders agreed with our customers optimising cost through effective planning
• Liaise and communicate regularly with all relevant internal departments including but not limited to, Finance, Depot and Purchasing
• As the Sales and Service Team Leader, you will be developing and demonstrating industry-leading product knowledge which will help you to attain and proactively keep abreast of new trends/products in the market by attending product and vendor training, researching and even self-study

The role is a Monday - Friday role and upon completion of successful training, will be a hybrid working position. We have core hours but start and finish times can be earlier or later around these to operate a team balance and overtime is available with this role

The Ideal Candidate

To succeed in the role of a Sales and Service Team Leader the following is what we are looking for in a future colleague:

• ESSENTIAL - Previous supervisory or management experience
• Proven track record in Customer Service and Commercial environments
• Comfortable with challenge and accountability
• Hybrid working management experience
• Positive and approachable in your manner
• A high attention to detail with a positive ‘can-do’ attitude
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure and cascade this to the wider team
• Enjoy a team-based environment

Why Us

In addition to the role of Sales and Service Team Leader we offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits:

• Bonus scheme 
• Enhanced holiday entitlement 
• Contributory pension scheme 
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc. 
• Access to our Employee Assistance helpline for free and confidential advice 
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
• Training and development opportunities 

Interested? Why not click here to find out more?  Go on… are you ready to build your future? 

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community. 

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Tarmac Trading Limited